← All roles
Agent monitoring
Ops / Support Freelancer
Keep live agents healthy day to day once ScaleCraft has multiple clients running in production.
Freelance, ongoing part-time · billed hourly
Objectives
- ·Triage monitoring alerts and logs, distinguishing real issues from noise
- ·Escalate genuine problems to the right person fast
- ·Maintain a running incident log with resolution notes per client
Key deliverables
- ·A daily or weekly monitoring summary per active client
- ·An incident log with resolution notes
- ·Escalations within an agreed response-time window
Experience needed
- ·Comfortable reading logs and dashboards (Supabase or similar) without deep coding skill
- ·Clear, calm written communication — sometimes the first message a worried client sees
- ·Reliable availability during agreed hours
What to send
- ·Send your CV.
- ·Include 2–3 relevant past projects — the specific role you played, the tools you used, and the outcome. Not just a job title.
- ·Give us one reference contact from a relevant project: name, relationship, and email or phone.
- ·If you can cover more than one role, please state this clearly in your cover letter.
Fees are project-based and discussed openly once we see a fit — tell us your usual rate in the message if you would rather lead with it.
Apply
For Ops / Support Freelancer. Everything you send goes straight to the founder.